Transforming Hospitality with Humanized AI The Inspiring Journey of mobiGuest's Founders, Raman Verma and Anand M R

In an era where customer experience reigns supreme, mobiGuest stands out as a beacon of innovation in the hospitality industry. Founded by Raman Verma and Anand M R, two tech visionaries with a combined 45+ years of experience in the technology sector, mobiGuest empowers hotels to offer seamless, personalized guest experiences through an AI-driven conversational platform based on WhatsApp. This is the story of how two tech enthusiasts are changing the landscape of hospitality technology with their passion for innovation and customer-centricity. 

From Tech Giants to Hospitality Innovators 

Raman Verma and Anand M R’s journey into the hospitality industry might seem unconventional at first glance, but their combined expertise in technology and their drive to solve real-world problems has proven to be a perfect match for this evolving field. Both founders have worked at top-tier companies like Intuit, IBM, and Cognizant, gaining vast experience across global markets. Yet, it was their shared belief that hospitality—an industry often burdened by outdated practices like landlines and paperwork—was ripe for digital transformation that sparked the creation of mobiGuest. 

Their goal was simple yet powerful: to complement the warmth of human touch with cutting-edge technology, providing hotels with the tools to enhance guest satisfaction and streamline operations. "Guests today expect instant responses, personalized services, and anytime, anywhere access," says Raman Verma. mobiGuest delivers on these expectations with its humanized AI platform, designed to automate operational tasks while maintaining authentic, conversational interactions with guests. 

Building a Customer-First Culture 

The team at mobiGuest operates with one mission in mind—delivering customer-first solutions that not only meet but exceed guest expectations. Raman and Anand credit much of the company's success to their collaborative work culture, which mirrors the high trust environments they experienced in their previous roles. They foster a workplace where employees are aligned with the company’s customer-first vision and encouraged to bring bold innovations to the table. 

This dedication to innovation and teamwork has resulted in a unique product that empowers hotels to offer guests effortless communication via WhatsApp. By streamlining operations like digital check-ins, dining information, day plans, and feedback collection, mobiGuest enables hotels to provide an unparalleled level of service without compromising efficiency. 

mobiGuest is proud to be a trusted partner to a diverse range of hotels, serving numerous clients across the hospitality industry. From boutique business hotels to expansive family resorts, and from standalone properties to large international chains, mobiGuest enhances guest experiences by making access to hotel services seamless and convenient. Hotels using mobiGuest benefit from increased ancillary revenue, while also streamlining operations with greater visibility and efficiency. 

Overcoming Challenges with Resilience and Innovation

 While their tech backgrounds provided them with the tools for success, the founders also faced significant challenges. Entering the hospitality industry without prior experience and developing a WhatsApp-based solution in a landscape they hadn’t navigated before was no easy feat. "We see obstacles as learning opportunities," Raman notes. It took time, but their playbook—working closely with customers, transforming inefficiencies through digital automation, and scaling with the right team—eventually paid off. 

One of their proudest innovations was developing personalized, automated guest journeys that guide guests from their room reservation to their checkout. These journeys ensure a consistent and delightful experience, offering services such as courtesy checks, dining information, and even tailored day plans. Another notable achievement was integrating AI to address guest inquiries in real-time via WhatsApp, breaking down language barriers and ensuring smooth communication around the clock. 

The Vision for the Future 

What sets mobiGuest apart is not only its robust AI-powered solutions but also its relentless pursuit of innovation. The founders are continually evolving their platform with new features, including multi-modal AI, smart menus, loyalty programs, and repeat guest journeys. “We aim to make every guest’s experience effortless and memorable,” says Anand, “and we believe our upcoming offerings will help hotels push the boundaries of what’s possible in guest engagement.” 

Raman and Anand's story is not just one of technological innovation but of passion, resilience, and a deep understanding of their customers. Together, they are driving mobiGuest forward with the belief that the future of hospitality lies at the intersection of human empathy and digital efficiency. 

A Purpose-Driven Journey 

For the co-founders, the motivation to start mobiGuest goes beyond financial success— it’s about creating something meaningful that they and their loved ones can be proud of. "We wanted to build something our friends and family could use, something with a larger impact," Raman shares. After decades in the tech industry, starting mobiGuest offered them the opportunity to combine their extensive knowledge with their entrepreneurial spirit, resulting in a product that truly makes a difference. 

As they continue to innovate and scale, Raman and Anand remain committed to their core values—customer focus, bold innovation, and team collaboration. For them, every Monday brings renewed energy to continue this mission, setting weekly goals that drive positive outcomes for their customers and team alike. 

Conclusion

Raman Verma and Anand M R are not just transforming the hospitality industry with mobiGuest—they are redefining how technology can humanize guest experiences, drive operational efficiency, and boost hotel revenue. Their inspiring journey is a testament to what can be achieved with passion, resilience, and an unwavering commitment to customer-centric innovation. As mobiGuest continues to grow and introduce new solutions, it’s clear that their best is yet to come. 

To learn more about their journey and mobiGuest’s groundbreaking solutions, visit their website or connect with Raman Verma and Anand M R on LinkedIn and Anand’s LinkedIn.

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