Offering account cancellation in your application
Beginning June 30, 2022, applications submitted to the App Store that help account creation should likewise allow clients to start cancellation of their record inside the application.
Beginning June 30, 2022, applications submitted to the App Store that help account creation should likewise allow clients to start cancellation of their record inside the application. Erasing a record eliminates the record from the engineer's records, alongside any information related with the record that the designer isn't legitimately expected to keep up with. Giving this ability gives individuals more control of the individual information they've shared. On the off chance that you're refreshing an application or presenting a new application with account creation, kindly read the direction beneath to forestall defers in survey.
Account cancellation direction
Account cancellation is a huge choice for the client, and the cycle for starting and affirming erasure ought to be direct and straightforward:
- Make the record cancellation choice simple to find in your application. Ordinarily, it's remembered for the application's record settings.
- Propose to erase the whole record, alongside related individual information. You might incorporate extra choices, yet just proposing to briefly deactivate or cripple a record is lacking.
- On the off chance that individuals need to visit a site to wrap up erasing their record, incorporate a connection straightforwardly to the page on your site where they can finish the interaction.
- Keep clients informed. In the event that the erasure solicitation will get some margin to finish, let them know. In the event that your application upholds in-application buys, assist individuals with understanding how charging and abrogations will be taken care of.
Frequently Asked Questions
As often as possible sought clarification on pressing issues
Might I at any point guide clients to a client care stream to finish account cancellation?
It depends. Applications in exceptionally controlled businesses, as portrayed in App Store Review Guideline 5.1.1(ix), may utilize extra client care streams to affirm and work with the record erasure process. Applications not working in exceptionally directed ventures shouldn't expect individuals to settle on a telephone decision, send an email, or go through other help streams.
Could I at any point require re authentication or add affirmation moves toward guarantee that the record isn't erased unintentionally or by somebody other than the record holder?
Indeed. It is suitable to guarantee that the erasure is deliberate and wanted by the client. You might add moves toward checking the character of the individual making the solicitation, and to affirm that they need to erase the record, (for example, by entering a code from an email or telephone number previously connected with the record). Nonetheless, applications that make it pointlessly hard for a client to erase their record won't pass a survey.
My application involves Sign in with Apple to give account creation and confirmation to clients. What changes are important to help clients who erase their records?
Applications that help Sign in with Apple ought to utilize the Sign in with Apple REST API to deny client tokens.
If my application joins out to the default internet browser for account creation, does it actually have to offer record cancellation inside the application?
Indeed. Furthermore, note that connecting out to the default internet browser to sign in or register a record gives an unfortunate client experience and isn't proper, per App Store Review Guideline 4.
My application consequently makes a record for the client. Do I have to incorporate a choice to start account erasure?
Indeed. Clients ought to have the choice to erase consequently produced accounts (some of the time called "visitor" accounts) and the information related with those records. Guarantee any programmed account creation in your application consents to nearby regulations where your application is accessible.
I physically erase client records and this requires some investment. Does account cancellation should be prompt and programmed?
No. Assuming your cycle for account erasure is manual or in any case sets aside some margin to finish, this is satisfactory. Illuminate the client what amount of time it will require to erase the record and give an affirmation when the cancellation has been finished. Guarantee the time taken to erase accounts follows nearby regulations where your application is accessible.
Does the substance given by a client should be erased in applications that showcase and offer client produced content?
Indeed. Individuals expect that all information related with their record will be erased when the record is erased. This incorporates client created content that is imparted to other people, for example, photographs, video, text posts, and audits. Assuming nearby regulations or guidelines expect that you keep up with certain information, let your clients know.
I as of now permit account cancellation in consistence with CCPA, GDPR, or other neighborhood regulations in a portion of the places where my application is accessible. Is this adequate?
No. All clients ought to be permitted to erase their records, paying little mind to where they're found. The current record cancellation streams you've made to follow nearby lawful necessities might be made accessible to all clients, as long as they meet the prerequisites of App Store Review Guideline 5.1.1(v).
How would I deal with clients with auto-sustainable memberships?
I would rather not coincidentally charge somebody after they've erased their record.
Assuming the client has auto-inexhaustible memberships, tell them that their charging will go on through Apple and solicitation that they drop their membership prior to proceeding. Assuming you're involving App Store Server Notifications for auto-sustainable memberships, you can confirm the situation with the client's membership continuously, or utilize the Subscription Status API to distinguish membership status.
Use showManageSubscription in iOS 15 and iPadOS 15, or later, or give the accompanying connect to allow clients to deal with their memberships: https://apps.apple.com/account/subscription. For tvOS, give onscreen directions to change or drop a membership, as portrayed in the Apple TV User Guide.
What's more, you can involve beginRefundRequest in iOS 15 and iPadOS 15, or later, or give the accompanying Apple Support connect to permit clients to submit discount demands: https://support.apple.com/en-us/HT204084.
You can likewise give a choice to plan account erasure sometime in the not too distant future to line up with the membership's lapse date, for however long there is additionally a choice to quickly erase the record.